Your Privacy Matters

Hausly Privacy Policy

Effective Date: March 7, 2024
Last Updated: January 17, 2025

Hausly (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in connection with your use of Hausly services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up, request services, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Billing and payment details
• Mailing and property addresses
• Service history
• Account preferences

b. Property & Service Information

To deliver services, we may collect:

• Details about your home, rental unit, or managed properties
• Service requests and maintenance issues
• Tenant contact information (if provided by you)
• Photos, videos, or documents you upload

c. Device & Usage Information

Automatically collected when you visit our website or use the Hausly platform:

• IP address
• Browser and device type
• Location (approximate)
• Pages visited and interaction data (cookies, pixels)

2. How We Use Your Information

We use your information to:

• Provide and manage home repair, maintenance, and concierge services
• Communicate with you regarding service updates, issues, or promotions
• Process payments and manage your subscription
• Match you with licensed service vendors
• Improve the performance, usability, and content of our website
• Send important administrative or policy updates
• Prevent fraud and enforce our Terms of Service

3. Sharing Your Information

We do not sell your personal data. However, we may share your information in the following cases:

• With Vendors and Service Providers: We share necessary details to coordinate repairs, schedule appointments, or deliver services.
• With Payment Processors: To securely process payments and manage billing.
• With Your Consent: When you explicitly approve sharing (e.g., referring you to a third-party service).
• For Legal Compliance: If required by law, subpoena, or legal process.
• In Case of Business Transfer: If Hausly is merged, acquired, or sells assets, your information may be transferred as part of the transaction.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login sessions
• Monitor site performance
• Deliver targeted ads or retargeting campaigns (e.g., via Google or Facebook)

You may adjust cookie settings via your browser or opt-out of some third-party tracking tools.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt-out of marketing communications
• Request that we restrict or limit use of your data

To exercise your rights, please contact us at [privacy@hausly.co].

6. Data Retention

We retain your personal information as long as necessary to:

• Deliver services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

Inactive accounts and associated data are deleted or anonymized after a reasonable retention period.

7. Data Security

We use industry-standard security measures to protect your information, including:

• Encrypted transmission (HTTPS/SSL)
• Secure databases and access controls
• Payment processing through PCI-compliant providers

However, no system is 100% secure. You share information with us at your own risk.

8. Children’s Privacy

Hausly is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.

9. Third-Party Links

Our website or emails may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their policies before providing any personal information.

10. International Users

Our services are intended for users in the United States. If you are accessing Hausly from outside the U.S., you agree to the transfer and processing of your information in accordance with U.S. laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you by email or through your account. Continued use of Hausly after changes are posted constitutes your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Hausly Privacy Team
Email: privacy@hausly.co
Phone: 855-528-9420

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